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Answers to FAQs from Ebenezer Roofing in Calgary

As part of our ongoing commitment to providing excellent customer service for all our clients in Calgary, Ebenezer Roofing has assembled answers to frequently asked roofing questions. We hope you find this page useful. Please contact us if you have any other questions or would like to schedule a free roof inspection and estimate.


Q: Should I patch a damaged area or install an entire roof?

A: There are many factors to consider, including cosmetic concerns, the age of your existing roof, and where the damage is on your roof. If you have relatively old shingles, it often makes sense from a financial point of view to install a new roof. This will give you peace of mind for decades, knowing that you have a durable roof above your head that is backed up with a warranty.


Another consideration is whether you are planning to sell your home. A patched roof can deter from your home's curb appeal and result in a lower selling price, while a new roof may make your house more appealing to potential buyers.


Sometimes it makes sense to replace one side of your roof. A general rule of thumb to keep in mind is that a partial reroofing is more expensive per square foot than a whole new roof.


Q: Should I tear off or roof over?

A: Building codes in most areas mandate that if you are installing a new roof and already have two layers of shingles, the old shingles should be torn off. While a single shingle may not weigh much, when you cover an entire roof with shingles the weight could easily add up to two tonnes or more. That's like having an SUV parked on your roof and can lead to structural damage to your home.


There are other advantages associated with tearing off an old roof. It allows for a more thorough inspection of your roof to check for wood rot, it allows for the addition of ice and water shields, and your new shingles can be fastened more securely when affixed to bare wood.


In general, homeowners save money in the long-run when they choose to tear off old shingles.


Q: How much does the average roofing project cost?

A: This determination has many variables depending upon:


  • The square footage of your roof
  • The pitch of your roof
  • The existing material on your roof (shakes or shingles)
  • The product you choose as a replacement shingle
  • Cost can vary from $5,000 - $15,000, but most roofs are under $10,000


Q: What kind of warranty do you offer?

A: We have a ten-year warranty on workmanship and will replace without cost, any defect that is a direct result of poor workmanship on our part. For more information about our workmanship and shingle warranties please see our warranty page.


Warranties on shingles vary according to product. You can purchase a product with a 40-year warranty. Average shingle warranty is approximately 25 years. Our Customer Service Representative, Hank Van Riesen will explain the different warranties in detail to help our customers make the choice that is right for them.


Q: How much is a roof inspection?

A: We will inspect your roof for free and give a written report with pictures.


Q: How long will it take to complete the project?

A: Most projects are completed in two days.


Q: Do you accept credit cards?

A: Yes we do.


Q: When is payment due?

A: Payment is due upon completion of the project.

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